Refund policy: the 60-day promise

Every Neurozen order comes with a 60-day money-back promise, counted from the day your package is delivered. If you are not satisfied, for any reason or none, you get the purchase price back. This page is the whole mechanism.

What is covered

All three packages, in any state of use: unopened, opened, or empty bottles all qualify. We ask you to return whatever bottles remain because it keeps the process honest on both sides. If your order included the $9.99 shipping fee, that fee is refunded too.

The three steps

1. Email care@eneurozen.com within 60 days of delivery, subject line of your choice, order number in the body.
2. We reply within 1 business day with the return address. Pack the bottles in any box; no authorization codes, no printed forms.
3. Once the return arrives, the refund is issued within 5 business days to your original payment method. Banks may take 1-2 further days to display it.

The one cost you carry

Return postage is yours; everything else is ours. We do not charge restocking fees, we do not prorate for used product, and we do not argue.

Edge cases

Package lost or damaged in transit to you? That is a shipping matter, not a refund matter: we reship or refund at your choice, no return required. Bought from somewhere other than eneurozen.com? We cannot refund what we did not sell; this promise applies only to orders placed on this site. Questions land at care@eneurozen.com or +1 (912) 662-0148.