Neurozen®Shipping, service, and a straight line to us
Where your box comes from, when it arrives, and exactly what to do if anything goes sideways.
From Savannah to your porch
Every order ships from our warehouse at 312 Abercorn Street, Suite 240, Savannah, GA. Orders placed on a business day leave within 1 business day; weekend orders leave Monday. Transit runs 3 to 5 business days anywhere in the United States via USPS or UPS, and your tracking number arrives by email within 24 hours of dispatch.
Shipping costs exactly what the package table says: $9.99 flat on the 2-bottle package, free on the 3- and 6-bottle packages. We ship only within the United States for now.
Late box? Here is the script
- Check the tracking link from your dispatch email; carriers update it before they update anyone else.
- Give it two extra days past the estimate; rural routes and weather eat a day more often than you would think.
- Then email us at care@eneurozen.com with your order number. Lost packages get reshipped or refunded, your choice. You will never be told to "take it up with the carrier."
Sending something back
Within 60 days of delivery, email care@eneurozen.com with your order number, get the return address by reply, and mail back the bottles, opened or empty included. The full mechanics, timelines, and the one cost you carry (return postage) are spelled out in the refund policy.
Customer service, the reachable kind
Email care@eneurozen.com (the button in your mail app does the rest; replies land within 1 business day) or call +1 (912) 662-0148, Monday to Friday, 9 am to 6 pm Eastern. Have your order number handy and any question gets answered in one touch.
One security note worth repeating: we never ask for card numbers, passwords, or verification codes by email or phone. If a message claiming to be Neurozen asks for any of those, it is not us; forward it to care@eneurozen.com and we will chase it.
Boxes move fast when the warehouse is ours
Order today and it is on a truck tomorrow.
Choose my package